NCPA and its member utilities continue to mitigate the health and financial impacts of COVID-19 by taking proactive steps to support employees and utility customers. In addition to implementing enhanced safety protocols, NCPA members suspended power shutoffs for nonpayment, issued bill credits and provided other forms of customer relief.  The implementation of these programs presents financial challenges for all utilities, but in particular, it creates a serious financial strain for small utilities in economically-challenged communities.  The impacts of these COVID-19 related costs on the provision of the essential service of power supply deserves our utmost attention.

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